Refund policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. We are not responsible for lost return packages.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at maggysemporium@gmail.com. Please note that returns will need to be sent to the following address: [MAGGY'S EMPORIUM, LLC, 271 CADMAN PLAZA E. #22146, BROOKLYN, NY 11201]

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at maggysemporium@gmail.com.

Care
We want you to wear your jewelry every day, but even though it's appropriate for every occasion, we advise against taking a shower or working out while it's on. Additionally, as many beauty products corrode metal, please avoid putting lotion or spraying perfumes right next to your jewelry. To maintain the piece's cleanliness and protection, kindly store it carefully in an airtight bag.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at maggysemporium@gmail.com.

LOST OR STOLEN PACKAGES

Maggy's Emporium does not take responsibility for packages lost or stolen during transit or upon arrival. All claims must be filed through the carrier your package was shipped with. Once items have been fulfilled and shipped, it is in the carrier's hand to get your items to you fast and on time. We always request delivery confirmation from USPS once packages have been delivered and that serves as our official notice that our products have successfully reached their destination. After receiving official word from USPS, we are not responsible for missing items.